We have tried to answer the most common questions and concerns that people have when considering therapy. If you have a query that is not listed below then please get in touch with !iM via the 'Contact Us' section and we will do our best to assist you.
We can not answer that, you are here though and if you are still unsure if therapy is for you -do get in touch via the contacts page. We will be happy to answer any of your queries .
We can not answer that until we meet you and know what you are bringing to therapy and even then, it is negotiable.
Sessions are regularly and periodically reviewed between yourself and the therapist to review how things are progressing, what your goals are and how you are feeling about therapy as a whole.
At !iM confidentiality is a priority for you to feel you are in a safe space. Because of this we ensure that our online network is inline with the Data Protection Act and as an organisation we conform to GDPR as well as the BACP ethical guidelines. No calls are recorded and !iM ensures calls have end to end encryption.
Unfortunately no, therapy sessions can not be recorded for confidentiality and safeguarding reasons.
If recording is suspected then the non-refundable session and subsequent appointments will be cancelled with immediate effect.
Any data we hold about you is kept secure and stored in-line with GDPR. No data is shared unless information is required for a referral, with your consent (exceptional circumstances excluded), and this will be on a 'need to know' basis only.
Your therapist may create notes after the 50 minute session has ended however, no client identifiable information is created. These notes are minimal and for the therapist to record what has come up for them within the session, any goals discussed for the next session, and anything they may need to take to supervision to ensure that they are practicing ethically.
We may provide a guideline for the number of sessions an individual may need as here at !iM Counselling & Psychotherapy, we believe that individuals may benefit from experiencing the world and see how things have progressed over those sessions. Alternatively, because it maybe un-ethical to expect someone to continue with counselling if their goal from therapy has been achieved.
If after your therapy has ended and you still feel that you would like further support, you can get in touch with !iM Counselling & Psychotherapeutic Services HERE
When you are searching for a therapist, it is important that you ensure they are registered with a professional body!
There are a few organisations out there, in particular: BACP, NCS, UKCP.
These organisations ensure that only individuals who are appropriately trained, are listed on their register, and provide therapy.
Individuals who are registered with a professional body are expected to adhere to each organisations professional and ethical commitments to ensure any therapeutic service they deliver, is practiced safely, and ethically.
We are sorry to see if you are here, that you have a complaint!
In the first instance please contact !iM Counselling & Psychotherapy Services either by email, telephone or in-person, if the complaint is something you do not feel comfortable bringing up within a therapy session and pertains to the therapy itself.
All complaints are taken seriously and will be managed completely confidentially.
If you are still not happy with how the complaint has been/ or is not possible to resolve(d), please follow the regulating bodies complaints procedure here
Unfortunately no, This therapy is for you only, it is your space.
If you already have an appointment arranged and are having difficulties in finding time away from others, please notify us at least 24hrs notice and we can discuss re-scheduling.
Confidentiality and safeguarding is a priority here at !iM Counselling and Psychotherapy Services. While we welcome any compliments, feedback and hopefully only in rare and exceptional circumstances , complaints, we would prefer it if they were sent to us directly rather than via Google review where Google usernames and accounts can be viewed publicly if settings have not been changed.
